Day 3 – 3CX ADVANCED Certification Training

3CX ADVANCED Certification Training – Day 2 3CX Advanced part 3: Backup & Restore Backup Usage Backup Plans Backup – Host Data Backup – User Data Backup – Main Configuration and User Data Backup Options Backup Location Options Backup – Recordings Backup Scheduling Command Line Backup 3CX Advanced part 4: Bridges Bridges – General Master Bridge Creating a Bridge – Master Slave Bridge Creating a Bridge – Slave Bridge Presence Information Planning Ahead for Extension Numbers Meshed Bridge: 3 – Way Configuration Cross-Office Presence

3CX ADVANCED Certification Training – Day 1 3CX Advanced part 1: On-Premises & Self-Hosted General Hardware Requirements Hosting Providers Operating Systems Running as a local VM Networking External FQDN 3CX Advanced part 2: Firewall configuration The Importance of Firewall Configuration Prerequisites for this Module NAT & Ports Full Cone NAT Port Preservation Disable SIP ALG Setup for Providers Setup for 3CX Apps, SBC and Bridges Setup for 3CX WebMeeting Web Client (In SIP Mode) MS Teams Integration Remote Configuration Wizard Firewall Checker Validation

3CX BASIC Certification Training – Day 3 3CX Basic part 5 – Call Handling: Call Queues Agents Polling Strategies Destination No Answer Missed Call Handling Basic & Advanced Queue options Queue Manager rights. 3CX Basic part 6 – 3CX Messaging: Available forms of Messaging Prerequisites for Messaging SMS Live Chat Facebook Messaging Whatsapp Messaging & Queues Live Chat – Offline Messages

3CX BASIC Certification Training – Day 2 3CX Basic part 3 – SIP Trunks: What is a SIP Trunk 3CX Preferred and Supported SIP Trunk What is a DID & adding DIDs Outbound Rules Emergency Numbers Outbound Caller ID (CID) 3CX Basic part 4: Setup your team: Profiles / Changing Profiles (Apps & IP Phones) Changing Profiles (Automated / Integrations) Forwarding Rule Options Enhanced Forwarding Rules (Profiles / Exclusions) Voicemail Greetings Departments Department Roles Department rights control Department View & Publishing Office Hours Call routing Department Holidays User Profile Switching Correct Office Hours

3CX BASIC Certification Training – Day 1 3CX Basic part 1 – Free SMB & Hosted: What is 3CX Free/SMB Why to use 3CX Free/SMB What is included in 3CX Free/SMB What is Hosted bv 3CX Where is Hosted by 3CX available Hosted by 3CX Pricing 3CX Free/SMB & Hosted Support 3CX Basic part 2 -Apps & IP-Phones: Native 3CX Applications 3CX Apps features The welcome email 3CX Mobile app 3CX supported IP Phones IP Phones provisioning 3CX SBC 3CX SBC (Router) Phones 3CX SBC hardware specs RPS Provisioning

In this video we unbox and setup the Fanvil PA2 Paging Gateway along with the optional PA2-KIT add-on accessories. Live demo includes 3CX configuration and setting up door access control with DTMF trigger.

In this video we unbox and setup Ubiquiti’s UniFi Switch Flex (USW-Flex). Live demo includes adoption to the UniFi Network Controller.